Privacy Policy

1. Introduction

MinusLag, Inc. (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you:

Account Information

• Name and email address
• Company information
• Account credentials
• Billing and payment information

Usage Data

• API usage statistics
• Service performance metrics
• Feature usage patterns
• Error logs and debugging information

Technical Data

• IP address and location data
• Browser type and version
• Device information
• Website interaction data

3. How We Use Your Data

We use your personal data for the following purposes:

Service Provision

• To provide and maintain our services
• To process payments and manage accounts
• To provide customer support
• To monitor service performance and usage

Communication

• To send service-related notifications
• To respond to inquiries and support requests
• To send marketing communications (with consent)
• To provide updates about our services

Improvement and Analysis

• To analyze service usage and performance
• To improve our products and services
• To develop new features
• To conduct research and analytics

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties except in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website and services
• Legal Requirements: We may disclose data when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred
• Consent: With your explicit consent for other purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

• Account data: Retained while your account is active and for a reasonable period after closure
• Usage data: Retained for analytical purposes, typically aggregated and anonymized
• Legal obligations: Retained as required by applicable laws and regulations

7. Your Rights

Under data protection laws, you have rights including:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@minuslag.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our services and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes
• Other legally recognized transfer mechanisms

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last updated” date. For material changes, we will provide additional notice.

12. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to such third-party services. We encourage you to read their privacy policies.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

14. Regulatory Information

This privacy policy is designed to comply with applicable data protection regulations including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable regional privacy laws

If you are a resident of the European Union or California, you may have additional rights beyond those described in this policy.